Support
Customer Support Agent (Full Time - Offline) - Morning Shift
Provide fast, helpful, and human support for hosting, domain, and account-related issues during Morning Shift.
Job Requirements & Key Responsibilities
- Understand task requirements and concepts clearly.
- Must be active to respond to clients immediately.
- Use WHMCS and CRM systems to manage, create, modify, and analyze orders.
- Provide timely and effective communication to address customer inquiries, concerns, and feedback.
- Work with Google Meet, Google Workspace, Slack, and Discord when needed.
Requirements
- Must be proficient in Bangla and English typing, with strong verbal communication skills in both languages.
- Should have a Basic understanding of web development, WHMCS, WordPress and cPanel.
- Must be dedicated to his job and should be open to learn.
Skills
- WHMCS
- Microsoft Excel
- Microsoft Word
Nice to Have
- Experience with Google Meet, Google Workspace, or Discord.
What You Get
- Negotiable salary based on experience and expertise
- Growth opportunity in customer support operations