Refund and Return Policy

Refunds will only be granted in accordance with the Refund Policy as set forth on the sitechai.com website.

Refund Policy:


Sitechai is committed to providing quality services to our users, and we strive to ensure that all products and services provided through our Website (sitechai.com) meet your expectations. However, if for any reason you are not satisfied with our services, you may be eligible for a refund in accordance with our Refund Policy.
Eligibility for Refund:
- If a service was not delivered as described on our Website, or if the service did not meet the expectations set forth in the product description.
- If a service was not delivered within the estimated delivery time provided in the product description.
- If a service was not delivered in accordance with the terms of our Service Level Agreement.
Please note that in order to be eligible for a refund, you must first raise a support ticket to report any issues with our services, and we will make all reasonable efforts to resolve the issue. If the issue cannot be resolved to your satisfaction, you may request a refund within 7-10 working days from the date of purchase.
Exclusions from Refund Policy:
The following services are not eligible for a refund:
- Domain name registrations and renewals.
- VPN services.
- SEO services.
- Social media management services.
- SSL certificates.
- Email services.


Process for Requesting a Refund:


1. Raise a support ticket to report the issue with our services.
2. Our support team will investigate the issue and make all reasonable efforts to resolve the issue.
3. If the issue cannot be resolved to your satisfaction, you may request a refund within 7-10 working days from the date of purchase by replying to the support ticket.
4. Our support team will review your request and, if eligible, process the refund within 7-10 working days.
Refund Payment Method:
Refunds will be processed to the original payment method used at the time of purchase.
Dispute Resolution:
In the event of a dispute regarding a refund, the parties agree to resolve the dispute through our Dispute Resolution process as outlined in our Terms of Service.
Changes to Refund Policy:
Sitechai reserves the right to modify or update our Refund Policy at any time, without prior notice. Any changes to our Refund Policy will be posted on our Website, and will be effective from the date of posting. By using our services, you agree to be bound by the most current version of our Refund Policy.

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